Shipping & Refund Policy

Shipping

We ship our products worldwide. Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, The following are only estimates. Our fulfillment center is currently overseas.  Our average shipping time is most of the times 2-4 weeks. In very rare cases it can take up to 6 weeks for some products.

                   Country

                 Shipping Time

               United States

                   2-4 weeks

             Other countries

                   3-6 weeks

 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. 

The processing time is between 3-5 days. Please allow 3-5 weeks for delivery. In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination. Your patience is truly appreciated. You can always contact us if you have any questions regarding your purchase at support@earthlife.me. 

When will my order arrive?

Our fulfillment center is currently overseas.  Our average shipping time is most of the times 2-4 weeks. In very rare cases it can take up to 5 weeks for some products.  We ship worldwide so delivery times are all averages.

I want to purchase a "FREE" item, Do I need to pay anything? 

Free or promotional items are really free, and pricing at our shop is $0, you only need to cover shipping costs.

Will you provide a Tracking Number?

In most cases when an order is shipped you will be emailed a tracking number. Some countries where shipping is restricted to a few shipping companies there may not have tracking available, but this is rare.  

INTERNATIONAL orders will be fulfilled from our oversea fulfillment centers.  This format of shipping does not include tracking numbers that function outside the United States.  

I ordered Multiple items, but I have received my parcel holding just 1 of them...

If you place an order with us for multiple items it is more than likely going to be shipped in more than one package.  Please allow some time for all of your items to arrive.

I paid for my order but did not get a confirmation email

Be so kind to check the Spam folder, some emails might end up there.If you need to contact us, we are available at support@earthlife.me.

Can I buy multiple "FREE" Items in one order?

Some of our FREE products are LIMITED to 1 order per customer, so if you receive this message, please kindly check your order cart and adjust accordingly. However, for most of our "FREE" items, you can order multiples of the same one. 

I have another inquiry that has not been addressed here

Please email us at support@earthlife.me and we'll respond as soon as we can

IMPORTANT: Earthlife is not responsible for destination country tax and/or duty charges that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives in your country and...

  • The customer refuses to accept the package
  • No attempt is made in the country of destination to deliver the package. 

Earthlife.me reserves the right to abandon the package(s) and will not be responsible for any refund

What is your refund policy?

We offer a 100% Satisfaction Guarantee -which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. 

Shipping costs are non-refundable.

*During a sale or special promotion, we, unfortunately, cannot offer any refunds unless you receive damaged goods.

Returns 

Our policy lasts 10 days. If 10 days have gone by since you received your product, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Note: Return Shipping is at the customers' expense, hence Earthlife.me, is not entitled to pay for the return shipping label.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.